It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. There’s no need to call. (committed) Sun 02-Sep-12 08:48:34. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. This was at 11. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. But if your service isn't activated until Friday you'll be paid £18. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . I'm also surprised that the fault is being treated. 5. I just need to make this absolutely clear. New service: 07701407770. . So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. BT Retail should not be charging you yet for the service if it is not live. Openreach will attempt to fix the fault by working in the network. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. . OpenReach have found cable fault - but haven't come back to fix it drykloke. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Reply. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). My FTTP has been down for 8 days, red LOS light on the ONT. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. By selecting Accept, you are agreeing to our cookies. Openreach won’t fix our fault. Registered: 15-04-2016. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Nte swap will take five minutes. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. 0 Likes. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. Message 1 of 9 (448 Views) Reply. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. You can't contact Openreach directly. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . The reviews are not that accurate. 3. Every time they come out they test the line, change the ports and still no speed. they’ve declared that the fault is external and called upon BT Openreach to fix the. You should do a speed test and a ping test, try CMD and ping 8. Download is approx 35Mbps (OK fo. Yes I know we are customers here but sky also monitor the postings. BT Openreach are responsible for the phone line up to – and including. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. 14-10-2017 10:40 AM. our products and services. Hi beckyh81 I can only apologize for this ongoing issue. Here’s how you can fix poor workmanship: 1. . Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. There’s probably water in the underground lines. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. ago. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. May 2, 2023. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. There may be a connection problem - check your Hub. If you can prove a fault they have to fix or compansate. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Repair appointment: 07701407771. Make sure the line sounds clear with no crackles. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Openreach. So sorry its from 10th February not working not. Delayed repair following a total loss of service 2. Delayed repair following a total loss of service . 12th: I call the care, go through multiple levels. Or you can call Crimestoppers on 0800 555 111. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. IMG_20231001_161959. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Unhappy with Openreach work? Contact us. Hi beckyh81 I can only apologize for this ongoing issue. This is a 365-day 24/7 service with the ability to log faults. Free from UK landlines. 95 per month per line; fault response within 6 hours; £5. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. I had a fault on my line. 8. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. BT will run tests to try and identify the issue. Checking the Router Settings. I am having problems working out where Openreach responsibility lies for a phone line. Hi smiddy1968 Thanks for keeping us updated. How to deal with poor workmanship. Lol just had a text from sky saying problem has now been fixed. Nothing happened until 11th when BT simply closed. They located a fault out to the line and went directly to this. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. If real unlucky, the lead in to your property is borked, and will require replacing. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. The company employs 37,000 people. Fixed! Go to the fix. It doesn't cut in and out though. Delayed repair following a total loss of service . (no dial tone) and Sky sent Openreach out to fix it. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. 33 for each calendar day that the service is not. Registered: 15-04-2016. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. . Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. My connection to my Sony smart TV is on wifi. Long time reader first time poster. Some can take minutes, some can take weeks. Problem Identified by Openreach, What's Next? imantle. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. Your hub is connected to the ONT and traffic is flowing between the two. 00 clear by 12. Please see the relevant Customer Service Plan (CSP) for. Post 2 of 2. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Full Fibre (Fibre to the Home): Check your wiring and set-up. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Many problems can be resolved by 'power cycling' your Openreach. Guess what It has not been fixed phone line still dead. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Fix a problem. You'll be charged if the problem is caused by things like: 1. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. If you can prove a fault they have to fix or compansate. Openreach fix times v British Gas. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. Delayed repair following a total loss of service 2. Our engineers can help you with anything from installing your services to fixing a fault. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. . At a guess, back in service by Thursday or Friday. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Level 4 Clear within 6 hours, any time of day, any. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. I do not need to be my property for the visit. Next, plug in your known good phone, and your Router with the Filter. still waiting for an update from Openreach. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Are you seeing slow speeds over WiFi ? Thanks Karl. 72 hours later I get a call from the engineer. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. Did the engineer arrive? Your fault ticket has not updated just yet. Openreach have identified that we need a new line put in (very possibly because. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. 2. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. That. Ah I see, thanks. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. After this, we’ll compensate you £9. We have had no broadband for over4 weeks now. Each telephone call ends the same. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. I would second that. You should do a speed test and a ping test, try CMD and ping 8. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. You should as a very rough guide get between 25Mb and 70Mb. Appointments are available between 7am-6pm Monday to Saturday. 59 same day. If you have found this solution helpful please tick this as the answer. Not Available. I'm sorry for the problems you're experiencing with your service. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. They have identified that further work is required to repair the fault. Change your wireless channel - TalkTalk Help & Support Karl. . 131 Views. We are still working with Openreach for a final fix. PORT1-PORT4. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. I have offered to send a photo of the broken cable. Each telephone call ends the same. And your postcode. Zarjaz. Today Openreach issued an interesting update. Find useful FAQs to help you if you have a query about a broadband fault. They can also contact us to help them fix the issue. Contractors come dig the hole, an engineer comes and remakes the joint. Report post. 33 compensation if it hasn't been fixed by midnight on Wednesday. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Guess what It has not been fixed phone line still dead. Telling them you’ve had issues in the past can’t hurt. Openreach are taking sky for mugs and its the paying customer that goes without service. By phone 0808 1002440. Therefore, anything in this blog from this point on should be read as hypothetical. Engineer came out. My FTTP has been down for 8 days, red LOS light on the ONT. . Don’t worry. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. Openreach (BT) has issued some interesting new internal guidance to its UK engineers for handling Lift and Shifts (i. com Blue Light. Change your wireless channel - TalkTalk Help & Support Karl. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. At present most consumer broadband packages on. Speak to your trader. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. Re: Fibre cable connector broken by builders - BT think they can fix remotely. But every time I call they say it will be a week later, with. . Ignore what the. Start tracking. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. 13th: An engineer supposedly shows up again and never contacts me. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. IMG_20231001_160647. Nothing happened until 11th when BT simply closed the. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. BMW crash takes out the internet at The Willows. Any faults related to your main phone. Then call 999 as soon as it’s safe to do that. compensation will be due if you experience a total loss of service which isn’t fixed by 11. 33 for each day, after the two working days, that the service isn't. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Guess what It has not been fixed phone line still dead. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. The following information is a guide for connecting the Openreach network to your home wiring. At a guess, back in service by Thursday or Friday. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. It is so frustrating as we have now been without phone or broadband for so long. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Give your provider reasonable time to fix the problem. 2kWp system, SE facing, >1% shading, installed March 2019. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. This may be a wifi issue. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. View all contacts. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Openreach have requested we review the report on 09/05/2020 as the work is likely to. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. . The pavement is even marked with where the dig needs to take place. 2. Report post. It's not. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Fix times. All you can do is speak to the BT FTTP team 0800 587 4787. Openreach failing to respond or fix fault. Red. wfh won't prioritise the repair. Level 3 Report 13. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Change your wireless channel - TalkTalk Help & Support Karl. . If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Broadband quality monitoring. An engineer was booked for Monday morning. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. It was an external fault which was put down to ‘corrosion’ somewhere on. . Finally 2 weeks after moved in I could work from home. TelephoneFaults. Appointments are available between 7am-6pm Monday to Saturday. Openreach. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. openreach fault tracker. Follow our simple step-by-step instructions to get your problem sorted. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Hi, No the engineer did not show up. 66 – so £9. So sorry its from 10th February not wor. Make sure all cables are properly attached. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. This charge is for the call out and not to reinstate your own wiring. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. BTnet fault reporting from BT Business. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Are you seeing slow speeds over WiFi ? Thanks Karl. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. Go to the fix. Openreach are well known for not up. 33 for each day, after the two working days, that the service isn't. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. Depending on what is actually faulty will determine how long to repair it. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Openreach have called just now and they say they fixed the fault in the 26th. . TelephoneFaults. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Not Available. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. e. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. time they may be waiting for an installation or repair. Did the engineer arrive? Your fault ticket has not updated just yet. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. Here for You –. The wiring you install will be pivotal to their experience. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. Test with a known good phone and filter. Thanks! The telephone line can be crackly at times but we don't use it much. 0800 671 045. An engineer worked on the exchange 2 days later and cut me off. If the fault is traced to that wiring then you are liable to receive a charge. . He will mark up for the maintenance dig. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Get help to fix your dropping broadband connection. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Technically, You Have Damaged Openreach’s Infrastructure. 26th August. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Sometimes like has happened to the. 33 for the missed activation day (Wednesday), and another £9. 00, clear by 23. 00, clear by 23. Available 24/7. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Edited by. For example, report Tuesday, clear Thursday. 2kWp system, SE facing, >1% shading, installed March 2019. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. An. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. You’ll run the same tests our experts use. My service is called Fibre 35, it is not FTTP. It is with their Civils department as it requires a dig in the pavement. 33 per day starting from the third day until the day we restore your service, providing the. Openreach - how long to fix a fault. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Talk Talk did exactly the same to me in 2017. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). Mind you it was worth it in the end, speed rose to 3. Delays shouldn't take months. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. My service is called Fibre 35, it is not FTTP. wrote: Lol just had a text from sky saying problem has now been fixed.